Legal
Privacy Policy
Meltemi Travel Media Ltd · Limassol, Cyprus · Effective 2026-03-19
This policy explains how Meltemi Travel Media Ltd (“we”), the data controller for Flowtv, handles your personal data. Our registered address is Stisichorou 9, Flat 201, 3117 Limassol, Cyprus. For any privacy request, contact [email protected].
Data we process
| Category | Purpose | Legal basis |
|---|---|---|
| Account data (email, password hash) | Create and secure your account | Performance of a contract |
| Subscription & billing data | Manage your membership and renewals | Performance of a contract; legal obligation |
| Usage & device data (e.g. browser, pages viewed) | Operate and improve the service | Legitimate interest |
| Analytics / advertising data | Measure and improve, where enabled | Consent (only after you opt in) |
| Support correspondence | Answer your questions | Legitimate interest |
We do not store full card numbers on our own servers; payment details are handled by our payment provider over an encrypted connection once subscription setup is connected.
Your rights
Under the EU GDPR and Cypriot data-protection law you may request access, rectification, erasure, restriction, portability, and objection, and you may withdraw consent at any time. To exercise these rights, email [email protected]. You also have the right to lodge a complaint with the supervisory authority — the Office of the Commissioner for Personal Data Protection (Cyprus).
Retention
We keep account and billing data for as long as your membership is active and for the period required to meet legal and accounting obligations afterwards. Analytics data, where collected with consent, is retained for a limited period and then deleted or aggregated.
Processors & transfers
We use service providers only as needed to run Flowtv — for example, hosting, email delivery, and (once connected) payment processing. We list specific processors here only when they are actually in use; analytics and advertising processors are engaged only after you give consent. Where data is transferred outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.
Cookies
How we use cookies and how to manage your choices is described in our cookie policy. Essential cookies are always on; analytics and advertising cookies load only with your consent.
Children
Flowtv is intended for adults. We do not knowingly collect data from children below the age of digital consent in their country.